Privacy Policy for casino live

This Privacy Policy describes how casino live collects, uses, stores, and protects the personal information of players who access the platform — whether through the website at casinolive.vu or through the casino live mobile app on Android or iOS.

By creating an account or continuing to use casino live, you acknowledge that you have read and understood this policy and consent to the data practices described here. This policy applies to all registered players accessing casino live from the Philippines, including those in Manila, Quezon City, Cebu, Davao, and elsewhere in the country.

If you have questions about how your data is handled, you can reach the casino live privacy team at the email address listed at the bottom of this page.

casino live collects personal data in a few different ways depending on how you use the platform. The categories of information we collect include:

casino live collects personal data only for clearly defined purposes. We do not collect data speculatively or beyond what is reasonably necessary to run the platform and protect players. The main purposes are:

• Account management: To create, maintain, and secure your casino live account, including OTP verification and session authentication.
• Identity verification (KYC): To confirm that players are who they say they are and meet the minimum age requirement of 21 years old. KYC is also required to process withdrawal requests to local Philippine payment channels.
• Payment processing: To execute withdrawals to your verified bank account or e-wallet in Philippine Peso, and to maintain accurate financial records for your account.
• Platform security and fraud prevention: To detect and prevent unauthorised account access, multi-account abuse, bonus fraud, and other activities that breach our Terms & Conditions.
• Responsible gaming monitoring: Gaming activity data may be reviewed to identify patterns that suggest problematic gambling behaviour, allowing casino live to proactively contact affected players or offer responsible gaming tools.
• Customer support: To respond to your support enquiries, investigate complaints, and resolve disputes related to your account or a specific transaction.
• Platform improvement: Aggregated, anonymised technical and usage data helps casino live improve performance, fix bugs, and prioritise new features based on how players actually use the platform.

Protecting the personal information of casino live players is a core operational requirement, not an afterthought. The following measures are in place across the platform:

• SSL encryption: All data transmitted between your device and casino live servers — including login credentials, personal details, and payment information — is protected by SSL encryption.
• OTP authentication: Sensitive account actions, including withdrawal requests and password changes, require one-time password confirmation sent to your registered mobile number.
• Access controls: Personal data is accessible only to casino live staff and authorised service providers who need it to perform their functions. Access is logged and monitored.
• Data retention: casino live retains personal data for as long as your account remains active and for a reasonable period thereafter for legal and compliance purposes. Identity verification documents are retained in accordance with applicable financial record-keeping requirements.
• Secure storage: Account data and transaction records are stored on secured servers with restricted access, regular security audits, and automated intrusion monitoring.

casino live does not sell your personal data to third parties for marketing, advertising, or any commercial purpose. There are, however, specific circumstances where data may be shared with external parties:

• Payment processors and banking partners: Financial data necessary to execute PHP withdrawals is shared with the relevant Philippine bank or e-wallet service to process your request. This is limited to what is required to complete the transaction.
• Identity verification providers: KYC document review may be supported by third-party identity verification services. These providers operate under data processing agreements and are not permitted to use your information for any purpose other than verification on casino live's behalf.
• Legal and regulatory requirements: casino live may disclose personal data to law enforcement, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or in response to a valid legal request.
• Fraud prevention and security: Aggregated or specific data may be shared with fraud prevention organisations where there is a genuine risk of financial crime or account abuse.

Any third party that receives personal data from casino live is required to handle it in accordance with applicable data protection standards and may not use it for purposes beyond what casino live has authorised.

casino live uses cookies and similar technologies on its website and mobile app to support platform functionality and improve your experience. The types of cookies used include:

• Essential cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and processing transactions securely. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited, where sessions begin and end, and how long certain actions take. This data helps casino live identify usability issues and improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious session behaviour.

Most web browsers allow you to control cookie settings through browser preferences. Disabling essential cookies may prevent certain parts of casino live from working correctly. The casino live mobile app uses equivalent session management technologies that operate according to the same principles.

As a casino live player, you have the following rights regarding your personal data. To exercise any of these rights, contact the casino live privacy team at the email address in the footer of this page:

casino live is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from anyone under the age of 21. Age verification is part of the registration process, and KYC procedures confirm player identity before withdrawals are processed.

If casino live becomes aware that personal data has been collected from a player who does not meet the minimum age requirement, the account will be immediately suspended and any associated data reviewed. Such cases will be handled in accordance with applicable child protection obligations.

casino live may update this Privacy Policy from time to time to reflect changes in platform features, applicable law, or data handling practices. The "Last updated" date at the top of this page is revised whenever material changes are made.

Where changes are significant — particularly those that affect how your data is used or your privacy rights — casino live will make reasonable efforts to notify active players through the platform or by email before the changes take effect. Continued use of casino live after updated terms are published constitutes acceptance of the revised policy.

If you have concerns about any update to this policy, you are welcome to contact the privacy team before the changes take effect. If you disagree with the updated terms, you may request account closure at any time through casino live support.

For any questions, requests, or concerns related to this Privacy Policy or the handling of your personal data on casino live, please contact the privacy team directly: